THE BOTTOM LINE: POWERED BY PEOPLE
12:15 - 1:00 PM
Transactions made over the phone and in person are on average 40% higher in value than those made online, according to the Spektrix Insights Report.
In a shifting cultural landscape from physical to digital, Rebecca Steen - Box Office Manager at Town Hall Symphony Hall - and Roddy Gauld - CEO at Bolton Octagon - will share their stories of they were persuaded to see the value of human beings as the best sources of customer insight and data for their organisation, and how their bottom line is ultimately driven by the power of people.
The Bottom Line