Spektrix Conference 2019

Speakers Collection

Caroline Laurent



Caroline is Sales & Customer Care Manager at Sheffield Theatres where she has led the Sales Team and overseen customer care across the organisation for 8 years. Prior to working in Sheffield, Caroline spent 12 years at West Yorkshire Playhouse where she was Sales Manager and then Head of Customer Care.

She has initiated a programme of Dementia Friendly work at Sheffield Theatres and delivers training across the organisation for customer care and as a Dementia Friends Champion.