Spektrix Conference 2019
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Speakers Collection

Caroline Laurent

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CAROLINE LAURENT

Caroline is Sales & Customer Care Manager at Sheffield Theatres where she has led the Sales Team and overseen customer care across the organisation for 8 years. Prior to working in Sheffield, Caroline spent 12 years at West Yorkshire Playhouse where she was Sales Manager and then Head of Customer Care.

She has initiated a programme of Dementia Friendly work at Sheffield Theatres and delivers training across the organisation for customer care and as a Dementia Friends Champion.