Meet the Conference Team - Annie Pearce
Team Leader - Support and Training
Hosting “Agile in the arts” workshop at #SpektrixConf
Cat lover 🐱
Hello Annie! Tell us a little bit about yourself and what you do at Spektrix
I’ve been working in the arts sector for the last six years and I’m currently a Team Manager in the Spektrix Support & Training department. I lead a third of the Support and Training team and keep an eye on a third of our lovely UK and Irish clients.
A large part of my role is to empower, motivate and coach my team which helps them to provide excellent support to Spektrix clients. We do everything from troubleshoot misbehaving card machines to working on strategic audience development plans.
Before I was at Spektrix, I was the Box Office Manager at NSTheatres, where I got to grips with all things ticketing... and all things Spektrix!
What’s an average day at Spektrix for you?
There is no such thing as an average day for anyone in the Support department. We work across the whole business, from advising on new features to writing content for the blog and creating new resources for our clients.
I spend most my time working with the teams in Manchester and London but I also spend time out of our office. I visit our clients to discuss how they can make the most of their system and continue to work in partnership with the Support team.
What’s been your favourite moment of working on Spektrix Conference?
I have been really lucky to work on a workshop with one of our Software Engineers, Abbie. She has taught me so much about the way the Engineering department works and the agile methodology practices they use. I’ve been able to take some of the tools from this way of working and implement them in my team and can’t wait to share this experience, and what I learnt, with everyone at Spektrix Conference.
What are you most looking forward to at this year’s Spektrix Conference?
Meeting everyone is a #SpektrixConf highlight of course, but I can’t wait to hear from Phil Batty from Hull 2017 and hear about how they brought the city together to deliver such an amazing programme of events. I was lucky enough to visit Hull during their year as UK City of Culture and I’m looking forward to learning more about the audience engagement initiatives they put in place to make sure the vast majority of the city could be part of this special year.
What would your advice be for someone attending the conference for the first time?
Talk to everyone! There is going to be so many interesting and inspiring Spektrixers in attendance, so it would be a shame for you to miss hearing about the work they’re doing and how you could learn from each other and collaborate. Also, make sure you grab a gin at the end of the day with the Spektrix Team - we’ll talk to you about anything and everything!
Follow Annie @PansyPearce